Spin Galaxy Terms and Conditions for New Zealand

These terms form the agreement between a New Zealand player and Spin Galaxy from the moment the sign-up form is sent: creating an account with us means you accept them. Please read them before your first deposit.

1. Who May Join

1.1. Our games are for adults only. You must be of legal age to open an account and to play.
1.2. The details you give us at sign-up must be true and complete, and you agree to keep them up to date.

2. Your Account

2.1. Registration requires an e-mail address and a date of birth. As a rule we also ask for your name, address, country and phone number.
2.2. Players usually choose their currency when registering. Kiwi players can typically play in NZD. All amounts in these terms are in NZ$.
2.3. You are responsible for keeping your password private. Information between your device and our servers is protected with SSL encryption, but the security of your own device and sign-in details is in your hands.
2.4. Our games run in the phone or desktop browser. There is no app to download.

3. Identity Verification

3.1. Every account must be verified with a photo ID and proof of address.
3.2. We may also ask for proof that a payment method belongs to you.
3.3. Verification is typically requested before the first withdrawal.
3.4. Checks are usually completed within about 24 hours.

4. Deposits

4.1. The minimum deposit is NZ$10.
4.2. Money can be added with Visa or Mastercard, with Apple Pay, with the e-wallets Skrill, Neteller and MuchBetter, or with Paysafecard and Neosurf vouchers. Each deposit reaches your balance instantly.
4.3. Deposits are usually free of fees on our side.

5. Withdrawals

5.1. Winnings go back to you through Visa, Skrill or Neteller, and the two e-wallets are the quickest of the three.
5.2. Card payouts typically take 2–5 business days.
5.3. A withdrawal request usually stays pending for 24 hours before we process it.
5.4. Bank transfer is usually available for payouts as well. A bank-transfer payout typically carries a fee of NZ$5 per NZD 500.

6. The Welcome Package

6.1. New players can receive a welcome package of up to NZ$1,000 across their first three deposits:

6.2. Bonus funds carry a 35x wagering requirement before they can be withdrawn. Example: a NZ$100 first deposit matched at 100% adds the same amount again in bonus funds.
6.3. The welcome package must be used within 7 days of registration.
6.4. The stages are usually claimed in order, one after another.

7. Loyalty Programme and Promotions

7.1. Our loyalty programme has six levels: Bronze, Silver, Gold, Platinum, Diamond and Privé.
7.2. Loyalty points are earned on real-money wagers.
7.3. New members typically start at Bronze automatically.
7.4. Our promotions also include a bonus wheel.

8. Responsible Play

8.1. We offer deposit limits and self-exclusion for every account. Setting a limit before you play is the simplest way to keep spending where you planned it.
8.2. If you feel your play is getting out of hand, use these tools or call the Gambling Helpline, a free 24-hour service, on 0800 654 655. You can also text 8006 for free.

9. Questions and Complaints

9.1. Our live chat team is online 24/7, and you can also reach us by e-mail. Our help centre answers the most common questions.
9.2. If something goes wrong with your account, a payment or a bonus, contact us first and give us the details so we can look into it.

10. Personal Information

10.1. How we collect, use and protect your personal information is set out in our privacy policy.