How We Handle Personal Information at Spin Galaxy

Last updated: 23.10.2026
This policy explains what personal information we collect when you play with Spin Galaxy from New Zealand, why we need it and how we keep it safe. It applies to your account, our pages in the phone or desktop browser, and every conversation with our support team.

Information We Collect

We only ask for what we need to run a real-money account for an adult player.

  • Sign-up details. Opening an account with us requires an e-mail address and a date of birth. As a rule we also ask for your name, address, country and a phone number.
  • Verification documents. Identity verification is part of every account. We ask for a photo ID and proof of address. In some cases we also ask for proof that a payment method belongs to you.
  • Payment information. When you deposit or withdraw, we record the method used, the amount in NZ$ and the status of the transaction.
  • Account activity. We keep a record of your play, your bonus progress, your loyalty points and any limits or exclusions you set.
  • Messages to us. Live chat conversations and e-mails to our support team are stored with your account so we can follow up properly.

Why We Use Your Information

We use personal information for clear, limited purposes:

  1. Opening your account and confirming that you are of legal age.
  2. Verifying your identity and confirming who holds the account.
  3. Processing deposits and withdrawals through the route you choose.
  4. Applying the welcome package, tracking wagering and crediting loyalty points.
  5. Honouring the deposit limits and self-exclusion you ask for.
  6. Answering your questions on live chat and by e-mail.
  7. Protecting your account and our games from fraud and misuse.

We do not use your information for any purpose that is unrelated to running your account.

Your Date of Birth and Age

Our games are for adults only. We ask for your date of birth at sign-up, and identity verification with a photo ID is required for every account.

How We Protect Your Information

Data that travels between your device and our servers is protected with SSL encryption. You can help too: choose a password you use nowhere else, keep it to yourself, and sign out when you play on a shared device.

Who Else May See It

We share personal information only when running your account requires it. That includes the payment providers who process your deposits and withdrawals. Each of them receives only the details needed for that task. We do not sell your personal information.

Cookies and Browser Data

Our pages use cookies and similar browser storage to keep you signed in, remember your settings and keep the lobby working as you move between games. You can clear or limit cookies in your browser settings, although some parts of your account may then stop working as expected.

How Long We Keep It

We keep personal information for as long as your account is open and for as long afterwards as we need it to meet our obligations, settle questions about past transactions and prevent fraud. When information is no longer needed, we delete or anonymise it.

Your Choices and Requests

You can ask us for a copy of the personal information we hold about you, and you can ask us to correct anything that is wrong. You can also ask us to close your account. The quickest way to start a request is through our live chat, which is open 24/7; you can also write to us by e-mail. We may ask you to confirm your identity before we act on a request, so that your information goes only to you.

Raising a Privacy Concern in New Zealand

If you are not happy with how we have handled your request, tell us first so we can put it right. Should a concern remain open after that, you can contact the Office of the Privacy Commissioner at PO Box 10 094, Wellington 6140, or on 0800 803 909 (NZ Relay available).

Changes to This Policy

When we change the way we handle personal information, we update this policy and the date at the top.