Moving Money In and Out of Your Spin Galaxy Account

Depositing with us is instant and starts at NZ$10, using Visa, Mastercard, Apple Pay, Skrill, Neteller, MuchBetter, Paysafecard or Neosurf. Withdrawals go back through Visa, Skrill or Neteller, and the e-wallets are the quickest of the three. Kiwi players can usually play in NZD, and every amount below is written in New Zealand dollars.
What separates a smooth payout from a slow one is rarely the method alone. Verification, a short pending period and the choice of route all play a part. We take each in turn, from the numbers that apply and who charges what to how a withdrawal travels and what happens on the clock. After the welcome wagering comes a table of the stalls players meet most often, with the next step for each.

Who charges what

Deposits are typically free of fees on our side. That keeps small top-ups practical, since a NZ$10 deposit typically arrives without a deduction from us. Paysafecard and Neosurf vouchers also let you deposit without sharing card details with us.
On the withdrawal side, a fee can apply. A bank-transfer payout usually comes with a charge of NZ$5 for each NZD 500 you withdraw.
Your own bank, card issuer or e-wallet provider may have its own terms for receiving money. Those sit outside our cashier, so it is worth knowing them before you choose a payout route.

How a withdrawal reaches you

Visa, Skrill and Neteller all handle payouts. Of these, the e-wallets are our fastest route, which is why we suggest setting one up before your first deposit if quick access to winnings matters to you. Visa payouts take longer, typically 2–5 business days. MuchBetter, bank transfer and Paysafecard are usually available as further payout routes. A bank transfer typically takes several business days.
Before the first payout, identity verification is usually completed. We ask for photo ID and proof of address, and proof that the payment method is yours is typically part of the same check. Verification is usually done within about 24 hours of receiving your documents, so sending them early keeps your first withdrawal from waiting on paperwork.
If your usual method is not on the payout list, the alternative is simple: set up Skrill or Neteller alongside it. They are on both the deposit and the withdrawal side, and they are our quickest way to pay you. Visa appears on both sides as well.

What happens on the clock

The welcome clock starts at registration. The offer must be used within 7 days of sign-up, so any deposit you want matched needs to land inside that week. We typically run a daily spin with a NZ$1,000,000 top prize alongside the welcome offer. That spin remains available for 30 days from your latest deposit, as a rule.
A deposit is instant, so the money is ready to play the moment the payment clears. A withdrawal moves through stages instead. It typically sits pending for 24 hours first. Withdrawals are usually not processed at weekends. Once it is processed, e-wallets arrive fastest, and Visa usually takes 2–5 business days. If verification is still open, it is usually completed within about 24 hours of your documents arriving. Our full cashier is usually available in the mobile browser too, so you can deposit and request a payout from a phone.

How wagering fits in

The welcome package carries a 35x wagering requirement. Until it is met, bonus funds are for play rather than withdrawal, so it is worth knowing where you stand before you request a payout. As a rule, no promo code is needed.
Three rules apply to each qualifying deposit. It has to be at least NZ$10. It has to be made within 7 days of registration. And, as a rule, it has to be the next stage in line, since the stages are claimed in order.
The caps differ by stage. Stage one matches 100% up to NZ$200, and stages two and three each match 100% up to a higher cap of NZD 400. Above a stage’s cap, the match stays at that cap.
Planning your three deposits early in the 7-day window leaves the most room for play-through before you think about cashing out. Real-money wagers also earn loyalty points as you go, and 5,000 points can usually be converted into NZ$5 in bonus credit. Those points also count towards our six loyalty tiers, from Bronze to Privé.

When a payment does not move: causes and next steps

Most stalls have a simple cause tied to one of the rules above. This table matches what you notice with the likely reason and the step that moves things forward.

If none of these fits, our live chat is open 24/7. Have the amount, the method and the time of the payment ready when you write.

Payment questions from New Zealand players